After-sales service is referred to a series of services manufacturers or distributors provide to customers after they have bought a particular product or service, including check and acceptance after completion and services within or beyond the length of warranty.

consciousness raised to a higher level and their consumption ideas changed, when customers select large-scale machinery ,they do pay attention to the products, but they tend to attach more importance to after-sales service in the context of like products of similar quality and functions. Therefore, delivering quality products and, at the same time, rendering comprehensive after-sales services to consumers has become the new focus of market competition among modern enterprises.

In today's fiercely competitive market, as consumers’ right-safeguarding

In earlier period, the training center concurrently managed the after-sales service project of China Railway Large Maintenance Machinery Co., Ltd. Kunming, realizing the integration of training and service. In recent years, with the growth of sales volume, the soaring work load of after-sales service has made the old mode no longer meet the requirements of the current situation. For this reason, China Railway Large Maintenance Machinery Co., Ltd. Kunming officially announced the formation of its sole-duty after-sales service team in October 2010, with the after-sales service pision of its Beijing Marketing Subsidiary in charge of overall planning and arrangement. At present, a strong sole-duty after-sales service team and office-duty personnel have been deployed to the battlefield of after-sales service pision. Among them, there is a back office force of 7 people, including one deputy general manager, one business executive and four salesmen. There are also 21 sole-duty service staff who are senior employees and formerly worked in production field, so they are well-experienced. Furthermore, the team is able to expand any time as required to ensure the demand for after-sales service is met.

Promises made by the after-sales service pision:

The first step is to primarily reach the goal of quick response; to furnish users with warm-hearted services; to do our utmost to meet customers’ demands; to follow the tracks of every service at any moment and to keep the communication with customers at all times.

The second step is sensation service. After reaching the first goal, we will strive for the goal of winning customers’ passion and support for our company and create a harmonious relationship between customers and our company, in another word, make them behave like a family.

The last step is loyal service. On the basis of sensation service, we shall pay irregular revisitation in order to know customers’ dynamic ideological condition and build customer loyalty and push through loyal service.

After-sales service hot lines:

Wei Zhanhui (Deputy General Manager): +086-871-3831636

Peng Wen (Business Executive): +086-871-3831639

Hot line for technical consultation:+086-871-3831640

                                                       +086-871-3831641

                                                        +086-871-3831642

                                                        +086-871-3831643